Reference

How Bajiola Handles Your Rights and Our Terms

Our legal framework sets out what you can expect from us and what we expect from you when you use this platform.

Account TermsPrivacy RightsWallet PolicyUser ConductEligibility Rules
Bajiola How Bajiola Handles Your Rights and Our Terms
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Bajiola applies account-level security measures including OTP verification at login and flagging unusual session activity. We do not share your personal data with third parties for marketing purposes. Our retention schedule defines how long we hold account information, and you can request deletion when your account is closed, subject to any outstanding legal hold.

OTP Login Security

Every login triggers an OTP step so only you can access your account, even if your password is compromised.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences in your browser settings.

Data Retention and Deletion

Account records are held for the period required by applicable law. Request deletion after closing your account via the Help Centre.

Dispute and Appeals Process

If you believe a policy decision on your account is wrong, raise it through live chat or email and our compliance team will review it independently.

POLICY CONTACT PATHS

How to Reach Us for Legal or Account Queries

If you have a question about your rights under these terms, a data request, or a dispute about your account, our support team handles policy queries separately from general help. Reach out through the channel that works for you and we will route your request to the right team.

Live Chat Open the chat icon in the app or browser lobby to connect with our support team for account and policy questions.
Email Support Send your legal or data-related request to our support address and we will respond within our standard handling window.
Account Help Centre Find policy documents, wallet verification steps and account settings in the Help section of your Bajiola account.

Common Questions About Bajiola's Terms and Your Rights

These are the questions we hear most often about how our terms work, what rights you have over your data, and how to act if something goes wrong with your account.

Access depends on your local law and eligible regions. You should confirm that using this platform is permitted under the laws that apply to you before opening an account.

Contact us via the Help Centre or email with your account details and a data request. We will respond within the timeframe set out in our privacy policy and applicable law.

Yes. After closing your account, submit a deletion request through live chat or email. We will act on it subject to any legal retention obligations we must meet first.

Raise the dispute through live chat with your transaction reference. Our team checks the payment confirmation record from bKash or Nagad and resolves it against that record.

We post a notice on the platform before any material change takes effect. Continuing to use your account after the notice period means you accept the updated terms.

We use session cookies for login continuity and analytics cookies for platform improvement. Non-essential cookies can be declined through your browser settings at any time.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.