Reference

Terms That Govern Your Bajiola Account

These terms set out what you agree to when you open and use a Bajiola account — covering deposits via bKash, Nagad, and Rocket, how we manage your wallet, and the conditions that apply in eligible regions.

Wallet & Payment RulesAccount EligibilitySupported RegionsLive casino and slots
Bajiola Terms That Govern Your Bajiola Account
HOW WE OPERATE

Account Security and Your Rights

Your Bajiola account is protected by standard encryption on all data in transit, including payment details when you link your bKash, Nagad, or Rocket wallet. We do not store raw payment credentials — only the confirmation tokens needed to process transactions. You have the right to request a summary of the personal data we hold against your account, and you can ask us to correct anything that's inaccurate. Account closure requests are handled through our support channel.

Data Handling

We hold only the account and transaction data needed to operate your wallet and verify withdrawals — nothing beyond that is retained.

Cookie Use

Cookies keep your session active across mobile and desktop so you don't get logged out mid-play; you can manage them in your browser settings.

Account Access

Your login is tied to your registered mobile number. An OTP is required each time you sign in from an unrecognised device.

Data Requests

To access, correct, or delete your personal data, contact support with your registered number and the specific request in writing.

CONTACT CHANNELS

How to Reach Us About These Terms

If you have a question about these terms, want to flag a concern about your account, or need clarification on how a rule applies to your situation, our support team can help. Reach us through the channels below — include your registered mobile number and a brief description of the issue so we can get back to you faster.

Live Chat Start a chat from your account dashboard for the quickest response on terms or account queries.
Email Support Send detailed questions about terms, eligibility, or wallet rules to our support email and we'll respond in writing.
Help Centre Browse answers to common terms and account questions in the Help Centre before reaching out directly.

Common Questions About These Terms

Below are the questions we hear most from account holders in Bangladesh. If yours isn't here, our support team can clarify in writing.

These terms apply to anyone who opens a Bajiola account. Access depends on your local law and eligible region — it is your responsibility to confirm that using this platform is lawful where you are.

We can update these terms and will post any material changes clearly before they take effect. Continuing to use your account after an update means you accept the revised terms.

Raise it with our support team first, including your bKash transaction reference. We'll review the wallet confirmation log and respond with our findings in writing.

Contact support with your registered mobile number and a written request. We'll confirm what data we hold against your account and provide it within a reasonable timeframe.

Yes. We reserve the right to restrict or close accounts where eligibility cannot be confirmed, terms are breached, or access from your region is not permitted under local law.

Yes. Nagad and Rocket deposits and withdrawals are subject to the same wallet verification and payment rules that apply to all local payment methods on the platform.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.