Reference

How Bajiola Handles Your Personal Information

When you open an account with us and make deposits through bKash, Nagad or Rocket, you share personal data with Bajiola. This page tells you exactly what we collect, why we collect it, and what control you have over it.

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HOW WE PROTECT YOUR DATA

Security, Cookies and Retention

Data security is built into how Bajiola operates, not bolted on afterward. We use SSL encryption across all account sessions and payment flows, including bKash and Nagad deposit screens. Cookies are used to keep you logged in across sessions and to remember your device — you can manage cookie preferences in your browser settings at any time. We keep your account data for as long as your account is active and for a retention period afterward as required by applicable law. Once that period ends, data is deleted or anonymised.

SSL Encryption

Every page and payment screen runs over SSL. Your bKash and Nagad transaction details travel encrypted from your phone to our servers.

Cookie Management

We use session and preference cookies. You control them through your browser settings — turning them off may affect login continuity across devices.

Data Retention

Account data is kept while your account is active, then held for the period required by applicable law before being deleted or anonymised.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting our support team with your registered number.

What We Collect and Why

Bajiola Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information needed to run your account — your name, contact details, and the mobile number you register with. When you deposit via bKash, Nagad or Rocket, we log transaction references to verify your wallet and match payments to your account. We do not

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store your mobile wallet PIN or full card details on our servers. Location signals help us check whether access is permitted under your local law and the eligible regions we support — we do not use location data for any other purpose. Your device type and
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browser session data let us keep the experience consistent whether you switch from phone to browser mid-session. We hold this data only as long as it is needed for account operation, legal compliance and dispute resolution. You can request a copy of your stored data or
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ask us to delete it by contacting support — see the contact paths below. We never sell your personal information to third parties.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Questions about your data or a request to access, correct or delete your information can go directly to our support team. We handle data requests through the channels below and aim to respond within a reasonable timeframe. For account-level queries tied to a bKash or Nagad payment record, have your transaction reference ready to speed things up.

Team online

Live Chat

Reach our support team via live chat on the Bajiola site or mobile browser — available during standard service hours for data and account queries.

Email Support

Send data access or deletion requests to our support email. Include your registered phone number so we can locate your account quickly.

In-App Help

Open the Help section inside your Bajiola account on any device to raise a privacy query or flag an issue with stored payment details.

Common Questions About Your Privacy

These are the questions we get most often about how Bajiola handles personal data. If your question is not here, contact our support team directly through live chat or email.

We collect your name, phone number, email address and device information at registration. If you deposit via bKash, Nagad or Rocket, we also log the transaction reference to match it to your account.

No. We never store your mobile wallet PIN. We only record the transaction reference your wallet provider generates after a completed transfer, to verify the deposit against your account.

Contact our support team via live chat or the support email with your registered phone number. We will locate your account record and provide the data we hold within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will delete or anonymise your data after the retention period required by applicable law has passed.

Location signals are used only to verify whether access is permitted under your local law and the eligible regions we serve. Location data is not used for marketing or shared with third parties.

Cookies keep your session active as you move between the mobile browser and desktop. You can clear or block them in your browser settings, though this may require you to log in again on each device.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoEasy HelpDesk InfoBajiola Banking

How Bajiola Handles Your Personal Information

Security, Cookies and Retention

SSL Encryption

Cookie Management

Data Retention

Your Rights

Reach Us About Your Data

Live Chat

Email Support

In-App Help

Common Questions About Your Privacy

01 What personal data does Bajiola collect when I open an account?

02 Does Bajiola store my bKash or Nagad PIN?

03 How do I request a copy of the data Bajiola holds about me?

04 Can I ask Bajiola to delete my personal data?

05 Why does Bajiola check my location, and what happens to that data?

06 How do cookies affect my Bajiola account on mobile?

Privacy Policy

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